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12 Aug 2015

Can the In-Store Experience Complement Online Retail?

With e-commerce growing at an exponential rate, the value of bricks and mortar is often overlooked. Yet, with 95% of all retail purchases worldwide still made in-store according to Deloitte, the high street and retail outlets are not the dying breed we’re sometimes led to believe. In-store purchases are projected to grow by over £190 million by 2018, so brands should be putting emphasis on improving the in-store experience to help customers make more informed purchasing decisions.

For brands to fully engage with consumers in-store they need a deeper understanding of the shopper journey as a whole. It’s about getting to grips with increasingly complex buying behaviours. With consumers using both online and in-store research to make purchasing decisions, particularly on considered ‘high ticket’ products, brands should be proactively using online data to enhance the customer experience in-store.

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